Privacy Policy

1. Who We Are

ReelTrixy is an editorial UK casino comparison site. We are not a gambling operator, and we do not accept wagers, hold player balances, or process gaming transactions. This policy explains how we handle information when you visit our pages, use on-site tools, or contact us. The policy is written for readability, but it is still a legal notice. If any point is unclear, contact us and we will explain the same point in plain language without delaying your request.

2. Scope of This Policy

This policy applies to pages hosted on reeltrixy.com and to communications sent to our listed email addresses. It does not apply to third-party casino websites, support services, or social platforms that you may open from links on our site. Once you leave our domain, their own privacy terms apply. We encourage you to review those terms before registering or sharing personal details, especially where payment data or identity checks are involved.

3. Information We Collect

We collect a small set of technical and interaction data to keep the website working and to measure page quality. This can include IP address fragments, browser type, operating system, referrer path, language preference, approximate location region, and visit timestamps. When you use interface features such as cookie consent or age confirmation, your choice is stored in local browser storage under clearly named keys. We do not request gambling account credentials, card details, or identity documents through this site.

4. Information You Provide Directly

If you email us, we receive the address you used, the message content, and any attachments you send. We use that data only for handling your request, resolving a correction, or meeting legal duties. We ask users not to include bank statements, passport scans, or sensitive account proofs in routine messages. If such data is sent anyway, we limit internal access and remove it once the request can be completed without that material.

5. Legal Bases for Processing

Depending on the context, we process information under one or more lawful grounds: legitimate interests for site security and editorial operations, consent for non-essential cookies where required, and legal obligation when record keeping or compliance duties apply. If we rely on consent, you can withdraw it at any time by changing your browser data settings or by contacting us. Withdrawal does not affect lawful processing already completed before that request.

6. How We Use Data

Data is used to maintain site functionality, detect abuse, improve page structure, and answer reader communications. For example, aggregate visit trends help us identify broken pages or unclear sections in review content. Message content helps us fix factual errors and respond to legal notices. We do not sell personal information and we do not build personal gambling profiles for ad targeting. Our editorial decisions are not based on individual visitor tracking histories.

7. Cookies and Local Storage

ReelTrixy uses small local data items for essential UX controls, including age confirmation and cookie preference memory. These are stored as reeltrixy_age and reeltrixy_cookies. They prevent repeated prompts and reduce flicker during page load. We may also use basic analytics cookies to understand traffic patterns at aggregate level. Cookie retention depends on browser settings and consent state. Full detail is available in our Cookie Policy page.

8. Sharing and Third Parties

We may use trusted hosting, analytics, and security providers who process limited data on our behalf under contractual safeguards. We do not share user messages with casino partners for marketing. If disclosure is required by law, court order, or fraud investigation, we provide only what is necessary for that legal purpose. Where possible, we challenge requests that are overly broad and document the basis for any release.

9. Data Retention

Technical logs are retained for security and diagnostics for a limited period, then deleted or anonymised. Contact messages are kept while an issue is active and for a reasonable follow-up window in case clarification is needed. Legal notices may be retained longer where required to defend rights or comply with obligations. Retention periods are reviewed regularly to avoid holding identifiable information longer than necessary.

10. Security Measures

We apply practical controls to reduce unauthorised access risk, including restricted admin access, software updates, host-level monitoring, and process controls around legal mailbox handling. No internet service can be guaranteed as perfectly secure, but we follow proportional safeguards for a comparison website that does not collect payment information. If we detect a material incident affecting personal data, we assess notification duties under applicable law.

11. International Data Transfers

Some service providers may operate outside the UK. Where transfer happens, we use lawful safeguards such as contractual clauses and vendor due-diligence checks. We choose providers that can demonstrate practical security controls and clear compliance terms. If transfer routes change significantly, this policy will be updated with the new position so users can review the impact before continuing to use the site.

12. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, erase, restrict, object to processing, and request portability for personal data we hold. You may also complain to the Information Commissioner's Office if you believe your data rights were not respected. We take rights requests seriously and aim to respond within legally required timelines. We may ask for identity confirmation when needed to protect against unauthorised disclosure.

13. Children's Data

ReelTrixy is intended for adults aged 18+ only. We do not knowingly collect personal data from children. If we learn that child data was submitted, we remove it as soon as reasonably possible. Parents or guardians who believe a child has contacted us can email for immediate review and deletion support.

14. Changes to This Policy

We may update this policy when legal requirements change, when our tools change, or when we improve internal processes. The effective date at the top of this page shows the latest revision. Material changes will be reflected clearly in this document so readers can understand what changed and why. Continued use of the site after updates means the revised policy applies from that date.

15. Contact

For privacy questions, rights requests, or concerns about this policy, contact: privacy@reeltrixy.com. For legal notices, use legal@reeltrixy.com. For general editorial corrections, use info@reeltrixy.com. Please include enough detail for us to locate your request quickly.